Keeping Clients Happy by Doing Everything Wrong

Keeping Clients Happy by Doing Everything Wrong

Is it ever OK to rant and rave, arms flailing, during a court appearance? Or to cite to an irrelevant -- or worse, overruled -- case in your briefs?

Apparently, it depends on who you're trying to impress. At his My Law License blog, Miami lawyer Brian Tannenbaum writes that some of the most popular lawyers -- at least measured by client satisfaction -- are those that don't necessarily conduct themselves professionally, or even get the best results.

Tannenbaum and North Carolina divorce lawyer Lee Rosen suspect it's about emphasizing care and concern over, well... [MORE]

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Posted by Eric Lipman on March 15, 2010

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